During his tenure, Ron Alvesteffer has helped Service Express define its market and create a unique performance driven culture for employees. Service Express’s Core Value “to work with our employees to help them achieve their personal, professional and financial goals” creates opportunities for employee achievement and has led to outstanding individual and team performances resulting in individual and company success. As a result, Service Express has been named one of the Best & Brightest Companies to Work For in the Nation 5 years in a row. Service Express has also been named to the Inc. 5000 List of Fastest Growing Private Companies in America 10 of the past 11 years as well as one of the Top 25 Best Small Companies by Forbes Magazine. Under Ron's leadership, Service Express has averaged double-digit revenue growth year over year and has expanded the geographic footprint nationally. Ron implemented Service Express’ Performance Measurement System (SR5) which tracks monthly and quarterly goals and results. A company focus on delivering exceptional customer service is the basis for Service Express’s industry leading Net Promoter Score of 84. Ron authored the eBook, The Service Express Way – values and principles of a growing company. In it Ron shares the beliefs and philosophies, along with real-life stories from the field that have driven these remarkable results.
What you’ll learn about in this episode:
- How Service Express’s BHAG OF $500 million in revenue makes them self-assess constantly in everything they are doing and…
- How the BHAG is not about the #, rather it is about the opportunities the number presents
- How Service Express develops their bench and why it is so important
- Why it is so powerful when the leaders in the one hour Monday morning executive huddle share leadership lessons, best practices, and priorities for the week
- Why he stresses to his leaders to get away from their laptops and get around their people to coach, teach, and mentor
- How the way Dean Smith did things with the Carolina Way and John Wooden did things at UCLA ties into The Service Express Way and mission. Their focus wasn’t on winning games—the focus was on playing the game the right way, executing the fundamentals and then winning was a by-product.
- How getting to know his people helps him decipher between a bad month and a trend and what action he takes based on what he figures out
- Why he believes it comes down to solving problems and helping people
- Why vulnerability is so key and the moment he finally bought into the value of asking for help
- How you are actually robbing your people of the opportunity to show you they can help solve the problem when you keep the problem all to yourself as a leader....thinking you are protecting them
- Shares a great Juwan Howard leadership story as told to him by a manager who was on the receiving end of that lesson