What you’ll learn about in this episode:
- How Rich entered the software industry in high school by creating an award-winning computer game for his friends to enjoy
- How a difficult period in his career almost led Rich to leave the industry, and why he chose to persevere through the challenges
- How the spark of an idea early in Rich's career became the joyful culture of Menlo Innovations almost 30 years later
- How Menlo's unique business structure supports developing leadership skills and a culture of teamwork
- What steps Rich takes to foster a joyful workplace environment and grow leaders within his organization
- Why Rich believes storytelling is one of the most important components supporting his business culture
- Why Menlo's joyful culture doesn't prevent turnover but does encourage the right people to stay
- Why Rich wrote his bestselling book "Joy Inc.", and why its success led him to write his upcoming book "Chief Joy Officer"
- Why the elimination of fear has been instrumental in unlocking the potential of Menlo's employees
- Why allowing employees to experiment and innovate can be a powerful catalyst for cultural change